DomainTier
Support

How can we help?

Real people read every message. Here's how to reach us, and quick answers to what comes up most.

Email us

Messages are read and answered directly. Include your account email, and for a valuation question, the domain in question.

Common questions

The four things people ask about most.

Credits & billing

  • Monthly credits renew automatically: free accounts on the signup anniversary, paid plans on the billing cycle. Unused monthly credits don't roll over; top-ups stay until used.
  • Plan changes: upgrades apply immediately (prorated); downgrades and cancellations apply at period end, so you keep what you paid for. Manage it from your account page.
  • Billing problem? Email us. Refunds and billing questions are handled case by case, quickly.

Account & sign-in

  • No verification email? Check spam first, then use the resend link on the sign-in card.
  • Forgotten password: reset it here. Links are valid for one hour.
  • Two-factor codes come from your authenticator app; recovery codes work in the same field.

Valuations

  • How the number is built (the formula, the comparable-sales engine, the confidence score) is documented on the methodology page.
  • Think a value is wrong? Tell us, especially if you know the name's real sale price. Accuracy reports go straight into improving the model.

API & bulk

  • Programmatic access and bulk valuations are on paid plans. Details and examples live on the API page.
  • Need volume beyond the published caps? Email us and we'll work it out.

Still stuck? Email support (at) domaintier.com and we'll sort it out.